rptoto Privacy Policy

This page describes what we collect when you use rptoto and how we keep that data protected. We at rptoto take your privacy seriously. Our service operates in supported jurisdictions only; users are responsible for verifying that access to rptoto complies with their own region's local law. We process personal information to deliver account services, verify your identity, process deposits and withdrawals, and provide customer support across Jakarta, Surabaya, Bandung, Medan, and Semarang.

Our rptoto platform collects data only when you provide it directly or when our systems record your activity. We do not sell your information to third parties. This policy explains what we collect, how we use it, who may access it, and what rights you have over your data.

What We Collect on rptoto

We collect your name, email address, phone number, and date of birth when you register an account on rptoto. During account verification, we request a copy of your national ID, passport, or driver's license. We also collect your banking details when you link a payment method—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet).

Our rptoto servers record your login history, IP address, device type, and browser information. We log your gameplay activity, tournament participation, and withdrawal requests. We also store any messages you send to our customer support team and notes our staff add to your account during verification or dispute resolution.

Data retention: We keep your account data for as long as your rptoto account is active. After closure, we retain records for seven years to comply with anti-money-laundering rules.

How We Use Your Data

We use your personal information to create and manage your rptoto account, verify your identity, process your deposits and withdrawals, and investigate any disputes. Our rptoto team uses your contact details to send account notifications, withdrawal confirmations, and responses to your support requests. We may contact you via email or SMS if we detect unusual activity on your account or if we need additional verification documents.

Our rptoto platform uses your gameplay data to calculate your account balance, track tournament participation, and generate your transaction history. We analyze aggregated, anonymized data to improve our service—for example, to identify which games are most popular or to detect technical issues. We do not use your data for marketing purposes without your explicit consent.

Third-Party Processors

Our rptoto service relies on third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. These processors receive only the information necessary to complete your deposit or withdrawal. We also use cloud hosting providers to store your data; our servers may sit outside your jurisdiction. We have data-processing agreements in place with all third parties to ensure they protect your information to the same standard we do.

Your Rights

You have the right to request a copy of all personal data we hold about you on rptoto. You may ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team via the in-app help menu or email. We will respond within 14 business days.

Cookies and Tracking

Our rptoto platform uses cookies to keep you logged in and to remember your preferences. We do not use cookies for tracking or advertising. You can disable cookies in your browser settings, but doing so may prevent rptoto from functioning correctly. We do not use third-party analytics or advertising pixels on our service.

Contact rptoto

If you have questions about how we handle your data on rptoto, or if you wish to exercise your privacy rights, contact our support team. We provide multilingual assistance during business hours. Your inquiry will be logged and reviewed by our data protection officer within one business day.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our rptoto service or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of rptoto after such notice constitutes your acceptance of the updated policy. This policy was last updated in accordance with data protection standards applicable to our service region.